Lifetime buyback & exchange


OUR PROMISE & POLICY

We truly believe we make some of the most exquisite handcrafted jewels—a result of an intense labor of love and our unique design sensibilities. We want you to view your AMARIS jewelry not just as an accessory, but as a lifelong asset.

To ensure complete peace of mind and ease your buying experience, we are proud to offer a Lifetime Exchange & Cash Buyback Guarantee. If the jewels do not match your expectations, or you simply wish to upgrade your collection later, we are here to make it right.

LIFETIME EXCHANGE & BUYBACK VALUES

We offer industry-leading value for your pieces, ensuring you benefit from the appreciation of gold rates over time.

Diamond Jewelry

  • Exchange: Receive up to 100% of the original invoice value.

  • Cash Buyback: Receive up to 90% of the original invoice value.

Polki & Kundan Jewelry

  • Exchange: Receive up to 90% of the original invoice value.

  • Cash Buyback: Receive up to 80% of the original invoice value.

Solitaires

  • Cash Buyback & Exchange: Solitaires will be valued at prevailing Rapaport report rates, less the discount applied at the time of original purchase. All buyback and exchange requests are subject to availability of a buyer and are not guaranteed.

  • Please note: Given that solitaire transactions are subject to buyer availability, processing timelines may exceed the standard 30 to 45 working days. AMARIS will endeavour to complete all requests at the earliest and will keep the customer informed of progress.

General Conditions

  • Presentation of the original invoice is mandatory. Requests without the original invoice will not be processed under any circumstances.

  • Only one return or exchange is permitted per invoice. Multiple transactions against the same bill will not be entertained.

  • All returns and exchanges are subject to quality verification and original certification being presented at the time of the request.

  • The return and exchange process takes 30 to 45 working days from the date of submission.

 

Important Note on GST: The exchange and buyback values listed above are calculated on the net value of the product. The GST (Goods and Services Tax) component paid at the time of the original purchase is non-refundable and will be deducted from the final valuation.

POLICY TERMS & CONDITIONS

Condition of the Jewel : To avail of the exchange or buyback values listed above, the jewel must be returned in the original condition as it was purchased.

  • If we receive a piece that has been used, damaged, or altered in any way, we will not be able to offer the stated exchange/buyback value.

  • In such cases, you may request to have the item shipped back to you at your expense.

Defective or Incorrect Orders : Your satisfaction is our priority. In the unlikely event that we process an order incorrectly or you receive a damaged item, we will gladly replace it or accept it for a full refund at our expense.

  • Please report such issues immediately upon receipt.

  • A complimentary pickup will be arranged by us within 48 working hours of receiving your request.

Logistics

  • Initiating a Request: To initiate an exchange or buyback, please contact our Customer Service team.

  • Shipping Costs: For standard exchanges and buybacks (where the item is not defective), the shipping cost for the return will be borne by the customer.

  • Settlement: Our customer service team will proactively reach out to settle any incremental or reduced purchase value based on the exchange/buyback rates.

REFUND & PROCESSING TIMELINE

Processing Time Return and exchange processing begins only after your package is delivered to us and passes our quality check.

  • Once the jewel has been picked up and verified, kindly allow up to 20-25 business days for the amount to be credited back to your account.

  • Business days are Monday-Friday, excluding national holidays.

Contact Us For any inquiries concerning returns, exchanges, or buybacks, please contact us:

  • Email: online@amarisjewels.com

  • Phone: +91 9560017853 / +91-9999677653

  • Hours: 11:00 AM – 7:00 PM IST, Monday - Saturday.

In-Store Service For in-store returns and exchanges, please bring your invoice or receipt (required) to our stores during operational hours (11:00 AM – 7:00 PM, Monday to Saturday).

DISCLAIMER

Due to the handcrafted nature of our products and high order volumes, you may occasionally experience a slightly longer waiting period. We appreciate your patience and look forward to delivering sparkles and love to you at the earliest.