Product return policy

Diamond Jewelry

• Cash Buyback: Receive up to 90% of the original invoice value.
• Exchange: Receive up to 100% of the original invoice value.

Polki & Kundan Jewelry

• Cash Buyback: Receive up to 80% of the original invoice value.
• Exchange: Receive up to 90% of the original invoice value.

Solitaires

• Cash Buyback & Exchange: Solitaires will be valued at prevailing Rapaport report rates, less the discount applied at the time of original purchase. All buyback and exchange requests are subject to availability of a buyer and are not guaranteed.
• Please note: Given that solitaire transactions are subject to buyer availability, processing timelines may exceed the standard 30 to 45 working days. AMARIS will endeavour to complete all requests at the earliest and will keep the customer informed of progress.

General Conditions

• Presentation of the original invoice is mandatory. Requests without the original invoice will not be processed under any circumstances.
• Only one return or exchange is permitted per invoice. Multiple transactions against the same bill will not be entertained.
• All returns and exchanges are subject to quality verification and original certification being presented at the time of the request.
• The return and exchange process takes 30 to 45 working days from the date of submission.